Service Agreement

Customer Repair Agreement

This Service Agreement (“Agreement”) is entered into by and between Ohio PC Solutions (“Service Provider”) and the undersigned Customer (“Customer”) for the purpose of providing diagnostic and repair services. By signing this Agreement, the Customer agrees to the following terms.

Last updated

April 15, 2026

Applies to

All in-shop repairs

Signed

In-store at drop-off

Contents

Section I

Authorization

The Customer authorizes the Service Provider to:

  • Diagnose issues with the presented device(s) and perform any repairs or services as agreed upon based upon the initial provided quote.
  • In the event that additional parts or repairs are needed, the Service Provider will contact the Customer for approval before proceeding. This contact for approval also constitutes the initial contact required to initiate the forfeiture process described in Section IV below.

Section II

Data Liability

The Service Provider is not responsible for any data loss during the diagnostic or repair process. While every effort will be made to preserve data, no guarantee can be provided for the preservation or recovery of Customer data.

Section III

Device Functionality

The Service Provider is not liable for any loss of functionality not related to hardware-specific issues when performing repairs. For devices including, but not limited to, cell phones and tablets, the Customer acknowledges and agrees that:

  • Features such as biometrics or True Tone may be unavailable after screen replacements or other repairs.
  • Vendor-specific security protocols may impact certain functionalities, such as Apple disabling services due to non-genuine parts.

Section IV

Ownership of Unclaimed Devices

Devices left in the possession of the Service Provider for more than 60 days after:

  • 1
    The completion of work, or
  • 2
    A request for Customer input or approval where the Customer has been contacted,

will become the sole property of the Service Provider without further notice.

Section V

Warranty Exclusions

Warranty service provided by the Service Provider does not include:

  • Parts or devices damaged by the Customer after leaving our care.
  • Repairs or replacements for devices that are broken or sustain new damage after being returned to the Customer.
  • Any repairs or services that may incur additional costs. Customers will be informed and must approve such repairs or services before they are performed.

Section VI

Warranty Repair Terms

To qualify for warranty repair service, the Customer must contact the Service Provider within 14 days of the original pickup date. Warranty coverage will not apply to requests made beyond this date. The Service Provider reserves the right to refuse any warranty repair at its sole discretion for any reason. Repairs outside the warranty period or those refused under these terms will require additional costs to be paid by the Customer.

Section VII

Legal Compliance

The Service Provider will report any illegal content found during the service process to the proper authorities as required by law.

Section VIII

Refund Policy

The Customer acknowledges and agrees:

  • Bench Fees are non-refundable, no exceptions.
  • Cost of used parts or merchandise will not be refunded, no exceptions.
  • Unused parts or merchandise will be subject to a 25% restocking fee.

Section IX

Non-Payment Forfeiture

If the Customer is unwilling to pay for services rendered after repairs have been completed, the Customer acknowledges and agrees that:

  • Parts used in the repair process may be forfeited and removed from the device.
  • Data recovery performed during the service may be withheld until payment is received.
  • In cases where significant costs have been incurred by the Service Provider, the Customer may forfeit the device entirely to offset unpaid service costs. This cost threshold is entirely at the discretion of the Service Provider.

Section X

Acceptance of Terms

By signing at drop-off, the Customer acknowledges and agrees to all terms outlined in this Agreement.

This page reflects the current version of the agreement provided in-store; there is no separate downloadable copy, so what you read here is always up to date.

  • BENCH FEES ARE NON-REFUNDABLE, NO EXCEPTIONS

Questions about the agreement?

We’re happy to walk through any of these terms before you drop off a device. Stop by the shop or give us a call; we’ll explain it in plain English.