FAQ
Straight answers.
The stuff people ask at the counter. Still have a question? Call the shop at (740) 439-1122.
No, just bring your device to the counter during our open hours. All repairs are done in-shop at 611 Wheeling Ave. It’s a good idea to call first at (740) 439-1122 so we know you’re coming.
For computers and laptops, most jobs start with a flat $100 bench fee that covers labor. It’s paid up front and is non-refundable. Even if a device turns out to be unfixable, the diagnostic time is real work. Add-ons like an OS reinstall (+$25) or data transfer (+$35) stack onto that fee.
Part replacement adds the cost of the part on top of the bench fee. We won’t order anything without your authorization first; if troubleshooting turns up a part you need, you come pay for it before we place the order. Nothing happens without your OK.
A device cleanup is $80, and it’s our Certified Device Cleanup, so Priority Service is included. If your bank or another provider needs proof the device was cleaned, just ask and we’ll give you a letter certifying the cleanup. A reset or OS reinstall is $60, and charge port cleaning is $20. Part replacement (screen, battery, and so on) is $100 plus parts.
A Console Deep Clean is $225: a full teardown, every bit of dust out, and new thermal paste, which is always included. If there’s no video, HDMI repair is $200, or $250 for an Xbox Series X; usually the HDMI port needs to be replaced, which requires soldering. If it’s running hot too, HDMI repair plus a Deep Clean is $300, or $350 for an Xbox Series X. We don’t work on controllers.
Yes. Data transfer is a $35 add-on to the bench fee. If your files matter to you, let us know when you drop the device off so we can plan for it.
No, we’re an in-shop repair shop only. Bring your device to us at 611 Wheeling Ave in downtown Cambridge and we’ll take it from there.
It depends on the device and what’s wrong with it and, for part replacements, how quickly the part comes in. We’ll give you a realistic timeframe when you drop it off. If you need it sooner, Priority Service is $40 and moves yours to the head of the line, which is usually about five computers and phones or three consoles.
Didn’t find your answer?
Bring the device in or give us a call; we’ll take a look.
